Refund policy

Returns Policy

Returning orders to us is simple and easy. Whatever your reason, we offer a refund or exchange within 28 days of delivery or collection. Unless faulty, items returned must be returned in their original packaging, unused, and in a resalable condition.

You can use one of our two returns methods below:

 

INSTORE:

All items purchased online or instore can be returned to any Outdoor Adventure Store. Just take the goods you want to return, along with the receipt for the goods, and the store team will be happy to assist you. If you paid using a credit or debit card, please make sure you have this same card with you, so that we can process the refund. If you paid using PayPal or Stripe (online orders), we will notify our returns team and they will process the refund or exchange from our warehouse location.

 

BY POST:

You can make your own arrangement through any postal carrier. We recommend you use a service that can provide proof of postage as the items remain your responsibility until we physically receive your parcel back to one of our locations.

 

Please return parcels to:

Outdoor Adventure Store

Unit 5, Bray South Business Park

Killarney Road,

Bray,

Co. Wicklow

 

Please include either our returns form or a note in any return parcel including your name and phone number. 

  

*Please Note: When it comes to refunds or exchanges, we are not liable for the original shipping cost if you have incurred one.

 

**Please Note: Unless faulty, items returned must be returned in their original packaging, unused, and in a resalable condition. Used faulty goods must be returned in clean condition to be accepted for a refund. This is to ensure the health and safety of the team handling returns. This does not affect your statutory rights.